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A customer support platform made easier.
Zammad is a web-based, open-source support and ticketing solution designed to enhance customer service quality. Leveraging Zammad’s comprehensive feature set can streamline your support system, aid agents in resolving issues swiftly, and help construct a robust knowledge base for client interactions.
Key Features:
- Detailed ticket history for complete customer service transparency
- Triggers and Schedulers to automate workflow
- Customizable branding to reflect your company’s identity
- Configurable roles and fields for tickets, users, and organizations
- Integrated Knowledge Base for self-service support
- Comprehensive reporting for performance insights
- Multi-channel support including chat, email, and phone
- Powerful full-text search and auto-save functionality
- Auto-responder to keep customers informed
What You Get:
- A Zammad instance ready for deployment
- Custom domain configuration for a professional look
- Admin access for complete control of your support system
- SSL Certificate Provision
- Consistent delivery of stable updates
- Access to friendly and experienced human support
Self-hosting Zammad is certainly possible, but our Managed Hosting services aim to simplify your experience. Opting for one of our packages allows you to concentrate on providing top-tier support to your clients, while we manage the technical deployment, hosting, maintenance, and upkeep. Our extensive use and recommendation of Zammad underscore our commitment to offering solutions that make operational processes smoother and more efficient for small to medium teams.
Choose the options that suit your needs
539€
(1 month free)
49€
Starter
Ideal for solopreneurs & small teams
- 15GB storage
- Unlimited agents
- Multilingual Knowledge Base
- Admin access
- Latest stable updates
- Invoices & Quotes
- SSL certificate (HTTPS)
- Friendly and human support
- Custom domain
- No user limitation
- Standard backups (weekly)
- 🇪🇺 EU-based data centers
- Dedicated support
- On-boarding consultancy
- Integrations (examples)
1089€
(1 month free)
99€
Medium
The ideal package for SMEs
- 250GB storage
- Unlimited agents
- Multilingual Knowledge Base
- Admin access
- Latest stable updates
- Invoices & Quotes
- SSL certificate (HTTPS)
- Friendly and human support
- Custom domain
- No user limitation
- Frequent backups (daily)
- 🇪🇺 EU-based data centers
- Dedicated support
- On-boarding consultancy
- Integrations (examples)
On demand
(limited slots)
On demand
Enterprise
For large teams in need of dedicated priority support
- On demand storage
- Unlimited agents
- Multilingual Knowledge Base
- Admin access
- Latest stable updates
- Invoices & Quotes
- SSL certificate (HTTPS)
- Friendly and human support
- Custom domain
- No user limitation
- Frequent backups (hourly)
- 🇪🇺 EU-based data centers
- Dedicated support
- On-boarding consultancy
- Integrations (examples)
Notes:
Server specs: for more details about the specs of the infrastructure used for your instance please visit our public documentation page(s).
Disclaimer: our listed open source software instances are provided “as they are”, meaning that we are not the people behind these projects, and nor does our team provide software development services. We only provide software instances released under a permissive license, and we deploy, host, and maintain these instances for you. We also take care of security, provide user support, migration, and consultancy services.
- Offical website https://zammad.org
- Instance demo https://zammad.org/screenshots
- License AGPLv3
-
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Cloud68.co has been an absolute game changer for me. Their hands-on approach to open source hosting is exactly what I was looking for. My company has Keycloak, WriteFreely, Invoice Ninja, and BookStack instances with them, and everything runs smoothly. What really stands out is their responsiveness — whenever I have a question or need support, they’re quick to reply and always go the extra mile to help. It’s clear they genuinely care about their customers and the open-source ecosystem, not just as a business but as a philosophy.
After several months of hosting provided by cloud68.co, I can only say that the Team is competent, responsive and always kind. When we had any problems, they were always resolved within a few minutes or at most a few hours.
A truly satisfying service.
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Given the fact that Open Belgium celebrates a variety of open initiatives in Belgium and beyond, an open source infrastructure for the online event was really important to us. Cloud68.co supported us with that infrastructure, but also guided us in creating the best possible set-up for our specific needs. The stable infrastructure, the very responsive team, the efficient and clear communication brought down the stress levels that come with organizing events. We knew we were in good hands! Thank you Cloud68.co for the partnership!
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In the young and ambitious team of Cloud68.co we found kindred spirits with a dedication for open source, privacy, and the commons. They showed us that it was not only feasible, but also effortless to switch our business from commercial legacy software to open-source alternatives, providing a seamless transition and excellent, professional customer care. We are proud not only to be Cloud68.co’s clients, but also count them as our friends and co-conspirators.
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Our genomics research company is based on our reputation and trust. We create very large data sets for our collaborators all around the planet. To do that well, we need a reliable, secure infrastructure to store and transfer the data. Open source and self-hosted or managed hosted are fundamental. The team at Cloud68.co has been the very best. They migrated our data from another company, provided excellent support, and demonstrated deep technical know-how. They optimised the platform setup and location to meet our and our collaborators’ needs. We highly recommend Cloud68.co to other small businesses.
When we began to think about building an online community for ecological imagination and collaborative research and design practice, we knew that we had to rely on open source tools rather than corporate digital infrastructure. We wanted to build our platform with tools that shared in the spirit of generosity and radical possibility that animates our own endeavor. We were so lucky to come across the good people of Cloud68.co, who have made it possible to realize this vision. More than digital developers or consultants, they have truly walked alongside us as engaging co-travelers and supportive partners on our journey. We simply wouldn’t be here without them.
We choose to work with Cloud68.co because they understand Open Source, are reliable and responsive and offer an excellent service. Also because we like them! I highly recommend Cloud68.co for those seeking professional Open Source services.
